Welcome to famesupport.comHow can we help you today?

Membership or purchase questions

Managing your Account Information

Questions about charges on your credit card

Video Issues

Cancellation of membership

Log-in Problems

Frequently Asked Questions

Q:
How do I cancel my membership?
A:
For billing inquiries only, please visit chargepay.net
You may also contact our customer support staff by clicking here
You can also reach us by help chat here.
We are available 24/7.
Upon cancellation, a confirmation will be sent to you via email.

Q:
Is my credit card/debit card billed discreetly?
A:
Yes. Neither the site name, nor anything at all to do with the content of the site is mentioned on your credit-card bills, only the name of the biller itself.

Q:
I lost my username and/or password, what do I do?
A:
If you lost your login information, you may use the password retrieval form.
You will be asked to enter the email address you used when you joined and your user information will be sent to you via email.
Click here to retrieve your username and/or password.

Q:
I cannot log in, why?
A:
There may be different reasons why you are unable to access the members section. It could be for one of the following reasons:
  • You may have mistyped your login information. Make sure you used lowercases.
  • Your membership may have expired.
  • There may have been a problem with your billing. If we were unable to charge you for your next membership period, your membership may have been cancelled and expired.
  • Your password may have been changed for security reasons.
If you require more information please contact our customer support staff.

Q:
I have an issue with the billing of my membership
A:
This matter requires assistance from one of our customer support representatives.
Please contact us as soon as possible.

Q:
When does my membership expire?
A:
Your membership will expire depending on different factors such as date of purchase, date of rebill etc...
To get more information regarding this subject you will need to contact our technical support team by clicking here.

Q:
How do I change my credit card information?
A:
Unfortunately for security reasons we do not allow the change of credit card information due to the fact that we do not have access to your personal information.

Q:
Are your sites MAC and mobile compatible?
A:
Yes the sites are compatible with MAC, iPhone, iPad, and all other mobile devices.

Q:
Can I download and save your content to my hard drive?
A:
The movies can be downloaded with a full membership and are DRM free.

Q:
How can I improve the speed and functionality of the web site?
A:
Our recommended browsers are:
Google Chrome (free download: http://www.google.com/chrome )
Mozilla Firefox (free download: http://www.mozilla.com/firefox )
The latest versions of Internet Explorer, and Safari for PC/MAC are also supported.
Using any other browser or even an older version of one of these browsers can lead to various navigation and download problems, so it is strongly recommended that you upgrade to a newer and better browser.
If you continue to experience problems, please contact our Customer Support staff for resolution.

Q:
Why can't I access some of the features on your site?
A:
Some of the features on the website are from third parties therefore they might be experiencing technical difficulties. Some features in the Live section may require a separate membership. We do want you to have the full user experience and would be happy to direct you with any concerns. We are available 24/7 to quickly answer your questions or respond to your concerns by email, chat or phone
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